When you attempt to purchase something from our site, an "authorization" is placed on the funds for that amount. This means that the funds are not transferred into our account, but instead remain in your account. However, they are not available to you. Our system then checks the address that you typed in against the address that your bank has on file. If it matches, the order will go through just fine. If it does not match, the order will be declined, and you will not have an order placed. Since we will not be completing that transaction, the authorization will expire and the charge will be removed from your account. You can wait for the authorization to expire automatically, or we can expedite the process on our end. In order to do that, we will need a fax number to the bank that issued your credit card, the amount that was authorized, and your credit card number with Expiration date. You can email all of that information along with a note explaining the situation using our help request form
Please note that J!NX is NOT responsible for overdraft fees incurred due to any transaction (failed or successful).